Are there any reliefs available?
There are various ways in which your business rate bill can be reduced. These include:
Guidance on Improvement Relief
From 1 April 2024, the Welsh Government is providing Improvement Relief to ratepayers investing in improvements to their non-domestic properties which will support their business.
Guidance for Improvement Relief is available here.
Guidance on Heat Networks Relief
From 1 April 2024, the Welsh Government is providing Heat Networks Relief.
Guidance for Heat Networks Relief is available here.
Retail, Leisure and Hospitality Rates Relief in Wales
This relief is aimed at businesses and other ratepayers in Wales in the retail, leisure and hospitality sectors, for example shops, pubs and restaurants, gyms, performance venues and hotels.
The scheme aims to provide support for eligible occupied properties by offering a discount on non-domestic rates bills for such properties.
Please read the Retail, Leisure and Hospitality Rates Relief in Wales guidance before applying
Apply for the Retail, Leisure and Hospitality Rates Relief in Wales 2025/26
Charitable and Discretionary Relief
Charities are entitled to relief on any non-domestic properties, which are used wholly and mainly for charitable purposes. Relief is given at 80% of the rates bill. The Council has discretion to remit all or part of the remaining 20% of a charity’s bill on such property and also give relief in respect of property occupied by certain bodies not established or conducted for profit.
Mandatory Relief (Maximum 80%)
Occupiers of the following qualify for mandatory relief:
- Non domestic properties occupied by a charity or the trustees of a charity where the premises are used wholly or mainly for charitable purposes
- Non domestic premises occupied by an organisation, which although not a registered charity, has charitable objectives. A copy of the Articles of Association or the constitution of the organisation must be provided for inspection by the council
- In the cases of charitable shops, use of the premises must be wholly or mainly for the sale of goods donated to the charity and the proceeds of the sale applied for the purposes of the charity
- Non domestic premises occupied by community amateur sports clubs, provided that these clubs are defined and registered with the HM Revenue & Customs. Further information is available on the HM Revenue & Customs website.
Discretionary Relief (Maximum 100%)
The Council has a discretionary power to grant relief from rates in respect of non-domestic premises occupied by one of the following:
- Non profit organisations whose main objectives are charitable, philanthropic, religious, or concerned with education, social welfare, science, literature or the fine arts
- Non profit making organisations occupying premises wholly or mainly for the purposes for recreation
- Organisations entitled to mandatory relief as set out above.
Each application for discretionary relief is considered on an individual basis. The Executive Member for Finance will take into account the criteria which an organisation must comply with.
More information on Torfaen County Borough Council’s Discretionary Rate Relief Policy and the Welsh Government Non-Domestic Rates Guidance for Charities is available here.
To submit an application, please print off and complete the attached Mandatory/Discretionary Relief Form.
Hardship Relief
Under section 49 of the 1988 Act, authorities have powers to grant relief of up to 100% to a ratepayer who is experiencing hardship if:
- the ratepayer would sustain hardship if the authority did not award relief; and
- it is reasonable for the authority to do so, having regard to the interests of local taxpayers.
Please apply in writing with evidence to support your case. Cases that rely only on the financial considerations of the ratepayer cannot be considered as it is appropriate to consider the interests of the community.
Part Occupation Relief – Section 44a
Where a property is partly occupied the general rule is that occupation of part is occupation of the whole. The council can consider an application from a rate payer for a section 44a relief, where it appears that part of the property is unoccupied for a short period of time.
Further information is available at:
Small Business Rates Relief
A permanent small business rate relief scheme has been introduced in Wales from 1 April 2018. For information on the scheme prior to 1 April 2018 please see the Welsh Government Funded Rates Relief leaflet.
Qualifying businesses
The scheme allows for the following relief:
- Most occupied properties with a rateable value of £6,000 or less are eligible for 100% relief.
- The rate of relief decreases from 100% to 0% for properties with a rateable value between £6,001 and £12,000. Different rules apply to post offices and properties used mainly for child care by registered child care providers.
Post Offices
- Post Offices (and properties which include a post office) with a rateable value up to £9,000 will receive 100% relief.
- Post Offices (and properties which include a post office) with a rateable value between £9,001 and £12,000 will receive 50% relief.
Registered Child Care Premises
- For registered child care premises used mainly for the purposes of child care or day care by a person registered under Part 2 of the Children & Families (Wales) Measure 2010, the rate of relief decreases from 100% to 0% for properties with a rateable value between £6,001 and £20,500.
- Since April 2019, registered childcare providers have received full (100%) Small Business Rates Relief (SBRR). This enhancement of SBRR was initially provided for a three-year period and subsequently extended for a further three years. The Welsh Government has announced that full SBRR for childcare providers has been made permanent.
Small Business Rates for multiple businesses
The new scheme limits the number of properties eligible for relief that meet the rateable value conditions to two per ratepayer in each local authority area. Where a ratepayer is liable for more than two properties, small business rate relief will be awarded to the two properties that ensure a ratepayer receives the maximum relief possible under the scheme.
It is the responsibility of the ratepayer to advise the Council if they are currently receiving Small Business Rate Relief on more than two properties they are responsible for paying business rates on.
To report a change of circumstances that could affect your eligibility for the relief please contact us.
Eligibility for Relief
To qualify for the relief, all business properties must be wholly occupied. However the following types of properties are not eligible for the relief:
- properties occupied by a council, police authority or the Crown;
- properties occupied by charities or by registered clubs or by not-for-profit bodies whose main objects are philanthropic or religious or concerned with education, social welfare, science, literature or the fine arts;
- beach huts;
- advertising rights;
- car parks and car parking spaces;
- sewage works;
- electronic communication stations.
How to apply
If the property you occupy has a rateable value of up to £12,000 small business rate relief is applied automatically to your bill so you do not need to apply.
If you think the property you occupy satisfies the criteria for Registered Child Care premises or a Post Office, please contact us as confirmation in writing is required before the relief can be awarded.
Further information is available at Non-Domestic Rates - Small Business Rates Relief | Business Wales
Unoccupied Property Rating
Non domestic properties, which are unoccupied, may be liable for empty property rates. Empty rates are charged at 100% of the normal liability. Liability begins after the property has been empty for three months, or in the case of factories and warehouses, after the property has been empty for six months.
Premises that have received the 3-month or 6-month empty exemption will not be eligible for the award again until the property has been continually occupied for a minimum period of 26 weeks.
Certain types of unoccupied property are exempt from empty property rates. These include:
- Properties with a rateable value of less than £2,600 (from 01/04/11). Prior to this the limit was £15,000 for the period 01/04/09-31/03/10 and £18,000 for the period 01/04/10-31/03/11;
- Ancient monuments and listed buildings;
- Properties which cannot be occupied by law;
- Properties where the person entitled to occupy is a liquidator or a trustee in bankruptcy;
- Properties where the person entitled to occupy is an executor for a deceased person;
- Properties owned by charities and community amateur sports clubs if the properties next use is likely to be wholly or mainly for charitable purposes or for the purposes of a sports club;
- Properties where the person entitled to occupy is an administrator (This came into effect from 01 November 2008).
Further information is available at Non-Domestic Rates - Empty Property Rates Relief | Business Wales
Transitional Relief
Following the 2023 revaluation some properties were entitled to Transitional Rate Relief. Further information is available at Non-Domestic Rates – Transitional Rates Relief for the 2023 Revaluation | Business Wales
Last Modified: 01/09/2025
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